Refund & Exchange Policy.
We want your shopping experience with ASEEL BD to be clear, simple and reliable. Please review the following policy before requesting a refund or exchange.
Refund & Exchange Guidelines
Every request is reviewed based on the condition of the product, the nature of the issue and the information provided by the customer.
Refund Eligibility
A refund may be considered when there is a genuine issue with the order and the request meets ASEEL BD's applicable policy conditions.
Refund requests are subject to verification and approval. Receiving a request does not automatically guarantee a refund.
Exchange Policy
If you receive the correct product but need assistance regarding size or another eligible exchange reason, please contact our support team as soon as possible.
Wrong or Damaged Product
If you receive a wrong, defective or visibly damaged product, please contact ASEEL BD as soon as possible with your order information.
Do not use, wash or alter the product before the issue is reviewed.
Keep clear photos or video showing the product and the issue.
Send us your order details, issue description and supporting images or video.
Our team will verify the issue and inform you about the available resolution.
Items That May Not Be Accepted
A refund or exchange may be declined if the returned product no longer meets the required condition.
Product has been worn or used
Product has been washed
Product has been altered or modified
Product is damaged after delivery
Product has stains, perfume or signs of use
Required packaging or tags are missing, where applicable
How the Refund Process Works
Where a refund is approved, the applicable refund method and processing details will be communicated by ASEEL BD support.
Need Help With an Order?
If you have any questions regarding an exchange, refund or product issue, contact ASEEL BD with your order details.
Have an issue
with your order?
Send us your order information and our team will help you with the next step.